Frequently Asked Questions
Below you will find answers to the most common questions we get asked.
HOW DOES THIS ALL WORK?
You don't need an account to take advantage of our process and service.
All you need to do is go to the KOAST Smart Designer, design your dreamy space, submit your order and follow the prompts. Then relax while we make your order and get it sent to your door ready for installation
All KOAST cabinetry is manufactured here in Australia at our own factory in Brisbane.
SAMPLES
Yes, we have many samples of colours for vanities, laundry cabinets and benchtops.
Yes, we would always encourage you to see physical colour samples if you haven't already, as we want you to be totally happy with your finished product.
The best way to get your colour sample pack as quickly as possible is to order them through the online shop.
We will dispatch your sample pack within 24 business hours from when you request it. Generally, it takes to 3-5 business days to arrive from the day that you have placed an order online.
SMART DESIGNER
The Smart Designer is a very simple to use tool that allows you to dream and design at the same time.
When you have made all your selections you can tweak them to suit your project and then hit submit to place your order.
If are unsure about your design and need inspiration, you can start here. You can save your selections for later and share them with others. Once you are happy with your design, you follow the prompts and relax while we make your order and get it sent to your door ready for install.
Yes, and we love doing that. Simple go to the Smart Designer and start designing your dreamy vanity or cabinet.
PLACING AN ORDER AND INSTALLATION
Online is the best place to purchase. You can do it from the comfort of your own home and everything is available in our Smart Designer.
Your products can be selected and ordered directly from the Smart Designer page.
As we manufacture to order, we seldom can not supply. Simply place your order and if there is an issue with your selection, we will contact you the next business day with possible alternatives. If we can not find you a suitable alternative, we will arrange a refund and a gift for your inconvenience.
We have a network of reputable Installers who can help with your installation or alternatively, you can use your own tradie who you know or may already have on-site.
Jump into the Smart Designer and make all your tweaks to suit your project and then hit submit to place your order. Then follow the prompt and relax while we make your order and get it sent to your door ready for installation.
DELIVERY
Yes, your order will be delivered to your door ready to install. Note: we are not a flat pack cheap-scape and there is no assembly required.
Shipping costs can be viewed once you place your items in the truck (KOAST Shopping Cart) and you’ve entered your postcode.
Sure. You just need to make that selection when you place your order and we will notify you when you can collect your order.
We guarantee your order will be ready for despatch within 3 business days. We also know that this is too quick for some projects so please let us know when you need to have your order despatched and we can arrange for your order to be despatched on a specific time frame saving the risk of loss or damage on site by arriving too early.
All KOAST products are well wrapped, packed or even sent in a custom made crate if necessary to ensuite they arrive to you in perfect condition.
Given we have such a speedy delivery time this can be a challenge as your order most likely will have already left our factory however the best option would be to phone us directly on 13 000 KOAST or send us an email with your re-oder confirmation number at sales@koast.com.au.
Depending on your location and your local carrier they may leave allow your order to be left unattended but we recommend that someone would be home to accept the delivery.
Depending on your location and your local carrier you may be able to request this from your local carrier on arrival.
Give the size of most of the KOAST products it is not normally viable but it would depend on your location and your local post office. It would be best to check with your local post office.
Yes, we can arrange overseas delivery. These requests are best to handle on the case and we would recommend sending your requirement via email to sales@koast.com.au.
WARRANTY
All products are covered by our no fuse warranty policy and a fully copy of the KOAST Warranty can be viewed here.
Ref to our Warranty Policy
As we cover a wide range of products which include a wide range of materials, we recommend you follow the individual product care instruction supplied with the product or ref to our Product Care Instructions.
We have a very good record of no damage deliveries.
However, things can happen and if your order arrives damaged please do not sign for it without notifying the delivery driver as well as noting the damage on the paperwork and getting photos of the damage as soon as possible.
These photos and notes are very valuable in assisting us with claiming your damage with the responsible person.
RETURNS & ORDER CANCELLATIONS
The short answer is no because everything we make for you. Your order is custom made to suit you and no one else is likely to want that exact combination.
However, with our Smart Designer it is very unlikely you will make a mistake because you can visualise everything accurately. If you need to change your mind after you've placed your order, you may be lucky depending on how soon it is after you place your order because we are very efficient and process the orders very quickly.
However, if you did happen to change your mind and your order hasn’t gone into production yet, you may be able to make changes. It depends on what that change is.
It would be best to call or email us as soon as you can, you must understand that your custom-made order is not of use to anyone else but we understand and we are here to help. We will do everything we can.
Unfortunately, you won't be able to remove an item once you made the payment. You must check your order before making your payment.
Custom made products can be returned for credit. Some stock items can be subject to our Return Policy conditions.
As per our Return Policy