Warranty Policy

KOAST ensure that our products are manufactured using only high-quality materials and workmanship. Should you find fault with either materials or workmanship within the warranty period noted below, KOAST will, at its discretion, repair or supply a replacement for the faulty product or component.

Warranty Periods:

  • Vanity Cabinets - 10 Years
  • Tallboys - 10 Years
  • Laundry Cabinets - 10 Years
  • Shaving Cabinets (excluding mirror) - 10 Years
  • Mirrors - 1 Year
  • Baths - 5 Years
  • Acrylic Tops - 10 Years
  • Ceramic Tops/Basins - 5 Years
  • Dolomite Tops - 5 Years
  • Laminated Benchtops - 7 Years
  • Laminated Vanity Tops - 5 years
  • Solid Timber Tops - 3 years
  • Stone Tops - 10 years
  • Bluetooth Sound System - 1 year
  • Cabinet Lighting - 1 year
  • Commercial Use: ALL PRODUCTS - 1 year

The KOAST warranty will only apply where the product has been installed by qualified tradesmen and in full accordance with our installation instructions. This warranty does not cover damage by improper installation, accident, misuse, abuse, negligence, excessive wear and tear, improper care and lack of maintenance, heat damage, use of harsh abrasive cleaners, water and natural causes such as sunlight, humidity and other environmental conditions.

Adjustment of doors and drawers is undertaken during manufacture and readjustment will be necessary after installation – this does not form part of the warranty. Should a representative from KOAST be required to realign doors/drawers, a minimum call-out fee of $220.00
Inc. GST will be charged.

It should be noted that all cabinets are manufactured from water-resistant materials. This does not mean that they are waterproof. Care must be taken to immediately dry any condensation, spillage or water leakage that may gain access to the cabinet as water damage is not a justifiable claim. Installation, cleaning and maintenance instructions must be followed to ensure the validity of the warranty.

KOAST’s liability is limited to repair, replacing, or giving a credit for the faulty goods and it does not include installation expenses and/or damages or removal of any unit. The purchaser must provide proof of purchase when making a claim. The warranty will be voided if a damaged or incorrect unit has been installed.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To make a claim please email the following documentation to KOAST at the email address below.

  • Name/Model of product and photographs of the issue
  • Proof of the installation (by a licensed plumber/builder etc.)
  • Proof of purchase
  • Your contact details; name, address and best contact phone number

Please note that installation of any product is regarded as acceptance of that product and therefore no claims for faulty or damaged goods can be made after installation. Any claim for faulty or damaged goods must be made within 24 hours from receipt of the product.